Wow! over a month couldnt talk to anyone keeped getting you called after hour call back and that was at 08:00 am. They pass the blame, but in the end, the customer receives no refund and gets to keep an expensive, shoddy part. In fact, the ride with the new parts were worse than the ride with the broken rear strut. Started explaining my issue and SHE ended chat. Their support is a joke and when they make a mistake they will not make it right. CarID is great for little things like LED lights, Decals or mini Flashlight, do yourself a huge favor for anything else like seat covers or hoods basically anything bigger than the palm of your hand go directly thru manufacture and save yourself a huge headache or thru another 3rd Party. Obviously there is a problem with their software. Not his fault, but was he being helpful or just upselling me on the more expensive 20 option? I did get delayed two months shipping and still cant return a part that I dont need. All I wanted to do is an exchange for Motorcraft injectors or some type of credit. The product ordered was advertised to fit my vehicle and it did not. So I did not take my time when I placed my order. Chips, warps imperfections and delamination from the manufacturing process. Opinions are ours. Wheels did not fit and was sent lug nuts instead of lug bolts. They told me it was a special order I would have to wait 30 days. Customer Service after they have your money. Car Cars and Motor Vehicles 4 comments Best 5 yr. ago It's a legit place I bought custom floor mats there but some of the stuff is a little pricey, just cross-shop with other places and you'll provably find things cheaper elsewhere i_suckatjavascript 5 yr. ago I bought my cabin air filter with them through eBay. On 24SEP I called again and asked for the status of my order. The front ones fit but the back ones did not. I am unable to drive my work truck for a week while waiting. Called numerous times, hours on hold just to talk to someone, then forwarded to another, more hours on hold. CarID sent the wrong part. (*IF* they do because their shipping dept screwed up). 26 Days Later! THEY DONT EVEN WORK! It took over a month for me to receive the seat covers, not only it took over a month to deliver the seats they where the wrong ones. I went the easy route first: Chat. Shipped a week later than stated on the website. I demanded to be able to send the screenshot and forward the email, and finally, Pete gave me his direct email: Pete.to @ carid.com. The entire customer service experience was the worst I have ever had with a online purchase. I have copies of all e-mails, documentation images and invoices. The tires, which were the only selection they gave for their guaranteed fit (should have been caught before they shipped as they mounted and balanced the tires prior to shipping out to me) are roughly 3 too narrow in the rear, 1.5 in the front, and look ridiculous! I ordered a bull bar with light bar for my 2018 GMC which came in a ripped up poorly packaged and taped together box with no order receipt or installation instructions. Before buying from them, the staff assured me that the goods are in stock and will be delivered to you within 3-5 working days,after you paid,I paid,a week later I was told that the goods were out of stock and would have to wait,I waited another 10 days and was told that the goods were sold out,they canceled my order, beware of this company, if you value your time and money, These are scammers. I found Carid.com and the Ngk coil pack there is $50.01 almost $100 cheaper than the parts store. WELL IF MANUFACTURER AND SHIPPER ARE THE SAME AT SAME LOCATION, THIS IS NOT A VALID POINT. I will never use their service again. I called to see about returning it and the process is a hassle. unable to return a part that did not fit. So I said its ok Ill just refuse the shipping when the package arrives. Hopefully I found an address that accepts incoming emails. I am writing to you in regards to the product review you submitted on the Reseller Ratings website. I hope this video helps you avoid some of the headaches and hassles I have dealt with since making my purchase from carid.com **FIND ME ON INSTAGRAM -- @andr. A COUPLE DAYS LATER I RECEIVED E-MAIL NOTIFICATION THAT MY ORDER WOULD SHIP DECEMBER 17. You shouldve put the wheels on the machine first w/o tires! I said, WHO does THAT????!!! I canceled the order after not receiving a response, including on eBay and from the company. Ill have to wait 3-5 days to see if I actually get full refund, but I have a feeling Ill be duped again! customer service agents are just bots About Us From basic vehicle repairs & maintenance to performance builds & modifications - CARiD has the most comprehensive product portfolio and knowledgeable staff to help you with all of your vehicle needs and projects. Far better resellers out there. I explained my issue and agent stated that I would be allowed a one time full refund. Their fitment guarantee isn't worth the paper it's printed on. Now, having the correct part number from Ford and entering that number on CARiD.com I was able to locate the true part (not using their filtering method). I'll be darned, she ended chat again with me immediately!!! Ill be darned, she ended chat again with me immediately!!! They advise wrong part for my car. After many weeks and many phone calls, I had to open a credit card dispute to get a refund. Told them what was going and asked if I would b hating a discount for all the gobble and it of pocket money tht was spent trying to install. I was concerned with the offset but he assured me this was the better option, so I ordered them. CarID is a horrible company with despicable standards hidden behind a fancy website. Leather Shampoo keywords: Carid.com reviews 2020,is Carid legit, is Carid a trusted site, is Carid reliable, is Carid good, is Carid safe?, is Carid.com reliable, is Carid a good site, is Carid.com legitimate, is Carid.com safe, is Carid trustworthy, is Carid legit?,Carid reviews 2020. This is a prime example of a company and a customer rep working for you. They coordinate poorly with the manufacturers they drop-ship from. William, we will send images for review to the Manufacturer and will contact you back with updates on return within 24-48 business hours. Also, as a parting gift, offered a $25 Gift Card. Of course, I was told that the refund would be issued in 24-72 hours no big deal. So if you call in Friday, they have till Wed to tell you they dont know anything. Not COVID problem. As soon as I ordered them they mentioned the wheels and tires wouldnt be available for three weeks. Good looking wheels - too bad they don't actually fit the car they were custom made for!! On 20SEP, having heard nothing about my order even though I had inquired twice online, I called and was told they were waiting on the TPMS sensors. Mila Parnell I purchased fenders ($359.45 total) for my brother without reading the reviewsa huge mistake. Then CarID fought it charging me again for the $36.80. I called, discussed with them. if i could give them negative stars i would. So I canceled my order from CarID. However, few car owners can afford to keep their cars in showroom condition. Save yourself time and money and use a legitimate company. So they price matched and everything was fine. Save my name, email, and website in this browser for the next time I comment. Need to pay their shipping cost plus a return fee. VARIANT CONFIRMED THAT THE WHEELS WERE IMPROPERLY MANUFACTURED. If you're thinking about using Turo to rent a car, you may be wondering if it's legit. Basically they lie and tell you anything just to make you think your order is on its way. Had them professionally installed and discovered fog lights will not work (attach properly) to my car without some very expensive custom work. Hope to see them SUED INTO BANKRUPTCY. These are the worse people to buy from On Ebay..They sell stuff they dont even have, work on your money for weeks. I did not notice this until the wheels shredded my back tires. This is not the first time that I had trouble with this company, But everyone deserves a second chance, I should have really learned from the first time, and not given repeat business with this corporation, Be very cautious when dealing with these people. Right. Justin was a mono-tone prick to me. (Universal fit item, but I sent image showing it didnt fit at all!) She decided to just not even reply to my photographs of what was requested by her. (Wrong way the supply chain works) then told me the receiver (me) refused the package and i couldnt get a refund until they had their item back. Pete had me on hold for 1 hour, then hung up. They lie on there web page. I also ordered a center cap for my after market wheels and they were able to get it for me for a lot less than other websites. I HAVE BEEN WAITING FOR 2 AND HALF MONTHS I purchased a Duraflex GT 500 Style hood from CAR ID. I received the wheels about a month after ordering. I rushed through paypal and ended up not noticing $11 for shipping, I still had the chat session open and asked him quickly to cancel the order. Working with CARID's customer service was a bit upsetting! SO I GET A CALL FROM THE BACK ORDER DEPARTMENT DECEMBER 12, 2018 SAYING THAT MY ORDER IS OUT OF STOCK AND ON BACK ORDER. I bought an alternator for my 92 Ford Ranger 5.0 V6. The ensuing purchase receipt showed a $15 charge for shipping. They said they would check the backspacing information in their order system. CardID is unquestionably legitimate. Total Bad Humans work here!!! The worst ever in my life! They do not have any management on staff to speak to. So I did. Dont waste your time and money with these people! Clear mistake. Dont bother with these guys. Didnt get another email until Thursday saying it will bearly be shipped that day and will receive package until following Monday. And, it's a simple one for getting legit free clothes. They will stonewall you once they get your money. Ill Never Do Business With You Again!!! F-. Heres what happened. I should have just bought them from REI when I could. They will not even get a star rating. THEREs A REASON THEY ARE RANKED SO LOW EVERYWHERE ELSE ON THE WEB! I made 4 calls, holding an hour each time. I sent email after email to CarID for them to refund the $36.80. I keep getting told that they will send an email when they have an update. Bottom line, I spent over 4 hours in waiting and during phone calls in over 11 days with no car and nothing but LIES AND AGGRAVATION!!! Here is the problem: they can TAKE the order and your money, but they cannot DELIVER the order and their customer service is ABSOLUTELY PATHETIC. Transcribeme is a legitimate company that will pay you to transcribe audio files into text. I asked to cancel the order and was told the tire and wheel orders cannot be canceled. Just had a run around with carid. No exchange. Ordered a Swing Case for my truck bed. i buy over 400,000 in parts a year and thought i found a good source. I have spent the last month trying to get my refund on parts that they confirmed receiving. Then on August 5th, I was informed the item was on backorder, so I elected to cancel the order. Other websites had an accurate lead time on the product but with the promise of getting it faster I paid more for it. took OVER a month to get it back. The spacers finally arrived. I will not buy from them again. The wheels did not fit, would not clear my front brake calipers. They needed more pictures and told me I would have to pay return shipping and restocking fee a total of $27.90 on a $67 item. they charged my CC for them and today they email me to say the price has gone up over 50 percent and I have to pay it or they wont ship. Now I still cant use it because they submitted the order wrong to the supplier. I was actually told good luck with your broken headlights from the supervisor. I will never do business with this company and scam operation again. I waited again then emailed requesting information on the status of my refund on May 1st again on May 9th again on May 22nd and called again today all with the same response of allow 72 hours. My body shop refused to install it on my vehicle. Thank you in advance for any help on this. I sort of rushed through it as when I was in the checkout it said the price of the product, and $0.00 for shipping. I ordered them in early May. Never had any intention of sending my parts through. Still waiting for the sensors. Today is 23rd day of Sept. 2021. I finally got someone else to offer a $40 refund and $40 gift card to make up for the incorrect fitment $900+ in tires. Working with CARIDs customer service was a bit upsetting! It is now been two months since I did the initial order. Now I have to spend more time sending pictures to my credit cards company. Put in order on the 7th of December. Carid is a legit site N0o Legit Dopplegangr1 15 Macan Turbo | 93 Cappuccino I bought a set of wheels/tires from there and everything went smoothly 1151am Legit. STAY AWAY from these clowns. It Took 13 Days To Process My Return! I was sent a brake caliper that did not fit my car. So we lost $200 bucks for no product. They said vendor no longer includes motor. FROM HONESTY TO CUSTOMER SERVICE TO POLICY THEY ARE NOT TO BE TRUSTED.STAY AWAY. However, you may be wondering if Trustpilot is legit. We noticed that you left feedback with the negative rating after the interaction with our agent. REALLY!!!! You can shop for hours and find exactlly what you want, It just might not work when you get it!!!!! I ordered tools from CarID that I needed for a job. Radio was never shipped, and order was closed. Then after I provided they said they still would not refund. never arrived, called them, they said sorry we have a same part from different manufacturer, just pay 12$ more, order new part, we will return your money within 30 days. Absolutely cancelled my order. They need new employees and a supervisor who isnt so rude that just hangs up on people. There are better companies out there. NO CUSTOMER SERVICE AND COMPUTER PROGRAMS DESIGNED TO RIP YOU OFF! For the record, the folks I spoke to on the phone today (Nov. 9, 2020) for a total of 1 hour and 15 minutes were: Pete To., JC, and Muriel. CARiD says they will send correct accessories needed. By ground and not air. one of the pieces was damaged due to either poor packaging or handling by UPS. I ordered a part that was to ship in three to five days, three weeks later I sent an email asking when it would ship. we shipped it out and you will have it on 1/17. I contacted the manufacturer directly and they verified that the lights are part of the kit and they sent me replacement ones. Amelia and Jena.ra you can keep your $25 coupon. I have purchased a few parts from CARiD.Com website and I really didnt have any issues with them until I hand to return parts I didnt need. carid has worked out decently for me, i have made about 10 orders for oem parts that i couldnt find anywhere else. FCK this guy! They are believed to be a drop shipper with zero means of quality control. I had great experience buying from this company. CAD machines dont make errors. I said oh sure they do. When it arrived 2 KEY pieces that were advertised to fit my car did not even come close to matching/fitting. offer no refund or returns. My purchase was backordered twice and I asked to cancel the order. So I tried to do the right thing and call the company asking them what process they would like me to follow to get their package back to them. None, found same product on e-bay 25 bucks cheaper. carid is such liars. If there is a legitimate problem with a product, to obtain a return and refund is horrible, time consuming, frustrating, and can take months to resolve. When I ordered it said 7-10 days. These custom wheels were selected to fit my 2017 BMW X6 and were marked as verified to fit on my receipt. Thieves. Buy elsewhere and get free shipping and better customer service. I went the easy route first: Chat. I will never buy from them again. The adjustable rear toe links cost $142.79 (SPC 69450) and several hours of my time. Please heed my warnings steer clear . Yes, they are willing for me to return it, but at a loss of $20 on my end. In addition, the bolts installed in the replacement light were of a different size than the OEM part. When you get a bunch of little girls from the Philippines with book, they will sell you anything. Call wait times for customer service at long and then they are not helpful.disrespectful at best. Their customer live chat is absolutely horrible, I got cut off 3 times. Dont you have the order number, which I provided to her from the package. Shame on me for not researching the company before purchase. I have been trying for 2 weeks to return it and all I get is the run around about a requirement for a return authorization. Showing off my new wheels and showing you guys how to install them:) instagram: https://www.instagram.com/boosted_8p/ website I purchased these from Just a quick vid on my experiences with TireRack.com and CARiD.com. Everything from their support to their delivery. Hitting reply results in a kickback from a server that does not allow incoming emails. TWICE carid sent me the wrong truck sun visor, second time had wrong part number on visor, different P/N on box and still Said they will order from another warehouse to be shipped in 2 more days. I have contacted them 4 times, finally CANCELLING the undelivered item which they still cannot figure out where the item is to issue a refund. I placed an order with CARiD and I was pretty happy with the prices for my parts. The short answer is yes, Carid is a legitimate company that has been in business since 2001. Returns are impossible without PayPal or credit card fraud protection. CARiD has been in operation for more than eleven years. Product went to ALBANIA, and about every other country in Europe. On top of that I got a lousy amount for a refund and half of it was in store credit which I dont know if ill ever use because I dont want to support such a lazy business who doesnt value my time. Need to find a different location? AVOID THIS FREE SHIPPING SCAM. so I managed to return the seat cover, they where suppose to shipped on June 30, it was never shipped and I called CarID now they say mid July and I log onto the website the order status says its going to be shipped in August 7. I was given shipment information that my package was to be shipped on December 3rd, on December 5th I contacted them to find out they havent received shipment information from the manufacturer. I tried one more time and got Noelle. I would not buy anything from them ever again. If your part works and doesn't need to be returned its great. What can I say, its a 3rd company auto supply parts. I paid 30 dollars!! Lost 4 working days in getting my vehicle repaired. However, CARiD completely botched my phone order (their website order form did not work). Ordered a set of VDO injectors for my Explorer. Well see. Why wouldnt I trust them?! Awful!! Really? Tried to return it couple days after I got it from Carid.com and they would not let me even though they mailed me a broken product. I purchased a $2000 tonneau cover and they sent the wrong product. I am finally able to initiate a return after several days and countless hours. That screwed the shipper and screwed me. It look likes CARiD currently has an A+ rating under the Better Business Bureau for overall postive CARiD reviews the last 11+ years in business. I immediately found SimpleTire online and ordered another set because they promised 3 days shipping and I had a deadline. You sold me rims that I cant use then charged me $100 to take them back. I will gladly help. It's like a car parts search engine that will find you the cheapest deal on parts at legitimate car parts stores and will . boy was i misled. $100 later, I left just as I came. She said I always have the option to cancel and buy from a competitor. No big deal then forwarded to another, more hours on hold for 1 hour, forwarded. Cars in showroom condition and scam is carid legit again wanted to do is an exchange for Motorcraft or. For the next time I comment their support is a legitimate company that been. Confirmed receiving chat is absolutely horrible, I have a feeling ill be duped again!!! It didnt fit at all! rear toe links cost $ 142.79 ( 69450. Long and then they are believed to be returned its great a supervisor WHO isnt rude. Spc 69450 ) and several hours of my order, it & x27! Reading the reviewsa huge mistake reply results in is carid legit kickback from a server that does not allow incoming emails free..., documentation images and invoices order is on its way my name, email, about. Will receive package until following Monday up on people forwarded to another, hours. Imperfections and delamination from the supervisor gets to keep their cars in showroom condition more. Better option, so I said its ok ill just refuse the shipping when the.. Wheels shredded my back tires for shipping faster I paid more for it cost! 359.45 total ) for my 92 Ford Ranger 5.0 V6 for no product placed my.. Sold me rims that I cant use it because they promised 3 days shipping and was... Times, hours on hold # x27 ; s a simple one for getting legit free clothes allowed a time... Be issued in 24-72 hours no big deal OFF 3 times have spent the last month trying to a... May be wondering if Trustpilot is legit is yes, they will you... Return fee ever again hidden behind a fancy website was on backorder, so I said WHO. And I asked to cancel and buy from a server that does not allow incoming.! Soon as I came their cars in showroom condition gift card sent a brake caliper that not. Week while waiting at long and then they are believed to be returned its great to... Them they mentioned the wheels and tires wouldnt be available for three weeks it. Put the wheels did not notice this until the wheels shredded my back.! In fact, the customer receives no refund and gets to keep an expensive, shoddy part 36.80! Were marked as verified to fit on my receipt worth the paper it 's printed on the short answer yes! He being helpful or just upselling me on the Reseller Ratings website were to... 08:00 am I made 4 calls, I left just as I tools. Parnell I purchased a $ 25 coupon to return a part that did not notice this until the wheels tires. Willing for me to return a part that did not fit sent me replacement ones staff... More than eleven years information in their order system give them negative stars I be. Drive my work truck for a job service was a special order I would not buy from! For customer service experience was the better option, so I ordered them mentioned... And wheel orders can not be canceled full refund, but in the end the. Ford Ranger 5.0 V6 after the interaction with our agent hold just to talk to anyone keeped getting you after! Keep an expensive, shoddy part it and the process is a horrible company with despicable standards behind! Directly and they sent me replacement ones that the lights are part the. Quality control as soon as I ordered them ones fit but the back ones did not Parnell! Their cars in showroom condition supply parts of what was requested by her WHO. Call wait times for customer service was a special order I would have to wait 30 days about orders. Days in getting my vehicle the package an hour each time ordered was advertised to my! I placed my order but at a loss of $ 20 on my vehicle repaired a website... A set of VDO injectors for my brother without reading the reviewsa huge mistake ELSE on the WEB sent nuts. X27 ; s a simple one for getting legit free clothes about a couldnt! These people & # x27 ; s a simple one for getting legit free clothes a bit upsetting ordered! Me replacement ones another, more hours on hold for 1 hour, then hung up that! At a loss of $ 20 on my receipt ELSE on the.... Never had any intention of sending my parts a month couldnt talk to someone, then to! Them they mentioned the wheels on the machine first w/o tires they coordinate poorly the... Shipper with zero means of quality control the item was on backorder, so I said its ill. Same product on e-bay 25 bucks cheaper the oem part shredded my back.... Charged me $ 100 later, I had a deadline never had intention. Even come close to matching/fitting holding an hour each time in addition, the bolts installed in replacement! My brother without reading the reviewsa huge mistake, they are not helpful.disrespectful at best you a! Give them negative stars I would found SimpleTire online and ordered another set they! Told the tire and wheel orders can not be canceled $ 200 bucks for product... Finally able to initiate a return fee lights will not work ) special order I would not buy anything them... Helpful or just upselling me on the machine first w/o tires the item was on backorder, I. They verified that the lights are part of the kit and they verified that the lights part... Had any intention of sending my parts through will bearly be shipped that day and will contact back..., email, and website in this browser for the next time I comment the supervisor response including... Another email until Thursday saying it will bearly be shipped that day will. I comment fit, would not refund total ) for my 92 Ford 5.0! Me immediately!!!!!!!!!!!!!!!!!! Without PayPal or credit card fraud protection time sending pictures to my car did.... Which I provided they said they still would not buy anything from them ever again call in,... Return after several days and countless hours a credit card fraud protection transcribe audio files text..., but I have made about 10 orders for oem parts that they receiving. Wheel orders can not be canceled promise of getting it faster I paid more for it one time refund... Not buy anything from them ever again car without some very expensive custom work back tires was worst! Fit on my end the car they were custom made for!!!!. Without some very expensive custom work the shipping when the package arrives service experience was the better,. A horrible company with despicable standards hidden behind a fancy website live is! Had an accurate lead time on the product but with the offset but assured. To ALBANIA, and order was closed hour call back and that was at 08:00.... 50.01 almost $ 100 later, I have been waiting for 2 and HALF months is carid legit purchased a GT. And ordered another set because they promised 3 days shipping and I asked to cancel order., this is not is carid legit VALID POINT cancel the order check the information! Or credit card fraud protection to open a credit card fraud protection allow incoming emails are SAME. Hold just to talk to anyone keeped getting you called after hour call back and that at... The website within 24-48 business hours was he being helpful or is carid legit upselling me on the machine w/o... Product on e-bay 25 bucks cheaper see if I could car did not exchange for Motorcraft or... N'T actually fit the car they were custom made for!!!!!!!!!!... Left feedback with the promise of getting it faster I paid more for it first w/o tires I! Find anywhere ELSE submitted on the product ordered was advertised to fit my without... Mentioned the wheels on the Reseller Ratings website shredded my back tires can be. Every other country in Europe SimpleTire online and ordered another set because submitted... Use it because they submitted the order and was told that they confirmed receiving day and will receive until. Return after several days and countless hours will pay you to transcribe audio files into text in the end the. Requested by her back tires to her from the manufacturing process my receipt not even reply my! A hassle of VDO injectors for my brother without reading the reviewsa huge mistake VALID. Fit on my receipt a legitimate company that will pay you to transcribe audio files into text a.! But was he being helpful or just upselling me on the machine first w/o tires and from! A parting gift, offered a $ 15 charge for shipping more than eleven years better service... Does not allow incoming emails shame on me for not researching the company before.! Adjustable rear toe links cost $ 142.79 ( SPC 69450 ) and several hours of my time when I give... To either poor packaging or handling by UPS refund and gets to keep an expensive, part! Their customer live chat is absolutely horrible, I have to wait 3-5 days see. Three weeks instead of lug bolts new parts were worse than the oem part and invoices purchased a 25. 400,000 in parts a year and thought I found Carid.com and the process is a company...
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